Reference

How 0mgal Handles Your Personal Data

This Privacy Policy sets out exactly what personal data 0mgal collects when you open an account, how we use it, how long we keep it, and what rights…

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0mgal How 0mgal Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about how we process your data, want to request a copy of the information we hold, or need to report a concern, our privacy team is reachable through the channels below. We aim to acknowledge every privacy request within two business days and resolve straightforward queries within seven.

Team online

Email Privacy Request

Send a written request to our dedicated privacy email address. Include your registered account email so we can verify your identity before processing any data access or deletion request.

Live Chat Support

Open the live chat window on 0mgal and ask to speak with the privacy team. Agents are available daily and can escalate data-related queries to the appropriate department without delay.

Help Centre Ticket

Submit a support ticket through the Help Centre on our platform, selecting the Privacy category. This creates a trackable reference number so you can follow the progress of your request end to end.

HOW WE PROTECT YOUR DATA

Our Data Handling and Security Standards

Account security and data integrity are built into every layer of how 0mgal operates, from the moment a UPI payment is initiated to the point a withdrawal is verified.

Cookie Controls

We use strictly necessary cookies to keep your session active and analytics cookies to improve page performance. You can manage cookie preferences from the settings panel in your account at any time without affecting core functionality.

Data Minimisation

We collect only the data fields required to operate your account, verify transactions via UPI, Paytm or PhonePe, and meet our legal obligations. Fields that are not operationally necessary are not requested at registration.

Retention Schedule

Account and transaction records are kept for as long as your account is active and for a defined period after closure, as required by applicable law. Once the retention period expires, data is permanently deleted from our systems.

Account Security Measures

Passwords are stored using a one-way hashing algorithm. Login sessions are protected by token expiry. We flag unusual login locations and can lock an account on your request within minutes of you contacting our support team.

Right to Access and Correction

You may request a full export of the personal data we hold on your account at any time. If any detail is inaccurate, contact our privacy team and we will correct it within the timeframe prescribed by applicable law.

Whom to Contact and How

All privacy requests should be directed to our privacy team via email or live chat. State your registered email, describe your request clearly, and we will respond with a reference number and expected resolution date.

Frequently Asked Questions About Your Privacy

The questions below address the most common concerns we receive from account holders in India about data collection, storage, access and deletion. If your question is not covered here, reach out to our privacy team directly through live chat or email.

We collect your name, email address, mobile number and date of birth at registration. When you transact via UPI, Paytm or PhonePe, we also retain the payment reference and amount to fulfil the transaction and meet record-keeping requirements under applicable law.

We do not sell your data. We may share it with payment processors such as UPI and PhonePe networks to complete transactions, and with regulatory or law-enforcement bodies where required by law. All third-party recipients are bound by data-protection obligations.

We retain account and transaction records for the period prescribed by applicable financial and legal regulations in the relevant jurisdiction. Once that period passes, personal data is permanently removed from our active systems and backups.

Yes. Submit a data-access request via email or the Help Centre ticket system, quoting your registered account email. We will verify your identity and provide a structured export of your personal data within the timeframe required by applicable law.

Contact our privacy team through live chat or email with your correction or deletion request. We will confirm receipt with a reference number and process the request within the legally required period, informing you once the change has been made.

We use session cookies necessary for platform operation and optional analytics cookies to measure page performance. You can view and adjust cookie preferences in the account settings panel at any time; disabling optional cookies does not affect your ability to log in or transact.

This policy applies to all account holders where local law permits access to our platform. Your specific rights regarding data access, correction and deletion may depend on the laws applicable in your state or territory within India.

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